Federal Assistance Available for Renters
Federal funding is now available to our consumers who rent. Funding will pay for monthly rent and utility costs. Funding applications are being accepted beginning April 5, 2021.
You may apply online at:
www.RentHelpNM.org or by calling
END OF TEMPORARY MANDATORY MORATORIUM ON DISCONNECTS OF RESIDENTIAL CONSUMERS (PRC CASE NO.20-00205-UT, FEBRUARY 4, 2021)
PRC issued notice on February 4, 2021, the Mandatory Moratorium on Disconnects would terminate upon the end of a transition period beginning the lifting of the moratorium on disconnections in accordance with Rule 410.
If you have a past due bill, you are encouraged to contact our office to make payment arrangements.
Please call 575-383-4272 to set up your payment schedule!
MSMEC is will reopen the Mora and Pecos offices to its members
on Monday, April 5, 2021.
Masks are required!
MSMEC IVR Payment System
Mora-San Miguel Electric Cooperative, Inc. (MSMEC) has installed an Interactive Voice Response (IVR) system. Dial 575-383-4270 and Select Option 1 to for customer service/make a payment. This automated system will prompt you to enter or say your 8 digit electric account number. It will confirm the account number and if correct will allow you to access your MSMEC consumer account history or make a payment using your telephone keypad or by speaking your responses. This system is available in English and Spanish.
This system will allow for immediate customer service. This will aid in responding to calls and consumers to make a payment with no extended hold times.
Mora-San Miguel Electric Cooperative, Inc. ha instalado un sistem de respuesta de voz interactivo. Marque 575-383-4272 y seleccione la opción 1 para servicio al cliente/realizer un pago. Este Sistema automatizado le pedirá que ingrese o diga su número de cuenta eléctrica de 8 digitos. Confirmará el número de cuenta y, si es correcto, le permitirá accede al historial de su cuenta de consumidor o realizar un pago usando el teclado de su teléfono o diciendo sus respuestas
Este Sistema permitirá un servicio al cliente inmediato. Esto ayudará a responder a las llamadas y a los consumidores a realizer un pago sin tiempos de espera prologados.
During the special legislative session on November 25, 2020, $330 million in CARES Act Coronavirus Relief funding was allocated to
address the impact of the COVID-19 crisis in New Mexico. Included in the funding was $14 million for housing cost assistance. For more
information and to apply for assistance please click on the link below:
Summer Hours begin Wednesday, April 14, 2021 and are from 7:00 a.m. to 5:30 p.m. closed for lunch from 12:00 to 12:30 p.m.
Offices will be closed on Fridays!
Mora San Miguel Electric Cooperative Management Team
MSMEC NEW PHONE NUMBERS
To better serve its members, MSMEC installed a new phone system.
Please note our new phone numbers:
575-383-4270 or 800-421-6773 or 888-783-0011
You may select :
- Option “1” to make a payment
- Option “2” to report an Outage
- Option “0” to reach the Operator
Office Hours: Monday - Thursday 7:00 a.m - 5:30 p.m.
Closed for lunch from 12:00 - 12:30 p.m.
Closed on Fridays
If we can be of assistance, please contact our offices:
Mora – 575-383-4270/800-421-6773 Pecos – 575-383-4220/888-783-0011